Entered into force on September 22, 2023.

Updated November 16, 2023.

At Acupuncture Wu, we place great importance on protecting your privacy. Our commitment is to preserve the personal information of our users. In order to guarantee complete transparency regarding the data we collect, the reasons for this collection, the recipients of this data, as well as the methods of access and rectification, we have developed this confidentiality policy (hereinafter referred to as the ” Policy “). In this document, the terms “Acupuncture Wu”, “we”, “us” and “our” refer to Acupuncture Wu whose head office is at 14-B Rue Milner, Montréal-Ouest, QC H4X 1J1.

We are aware of our responsibility to manage your data responsibly. We would like to reassure you that we do not and will never sell your data to third parties.

This policy applies to the use of the website https://acupuncturewu.ca. We encourage you to read it carefully to understand when and how you provide us with your personal data, as well as its use. By using our website, you agree to the collection and use of your personal information as described in this Policy.

 

The use of this site is subject to the following conditions of use:

The content of the pages of this site is only for your general information about our clinic, our approach, our services. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. This site contains material that is the property of our company. This material includes, but is not limited to, the design, layout, appearance, text and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

When you are looking to learn more about Acupuncture Wu, whether by contacting us for additional information, you can visit our website where various information will be collected.

We collect the following information:

– IP adress
– Information provided by cookies or similar technologies
– Type and version of the browser you use to access our website
– Original page that directed you to our website
– Duration of your visit to our website
– Pages you decide to visit
– Time spent on each page
– Date and time of access to our website
– Your browser identifier
– Language of your browser
– Operating system used
– Geographical location
– Information about your activities on our website, such as pages viewed
– Information you provide to us when you first contact us

Why: The data collected allows us to analyze the use of our website, which helps us improve its functionality to better meet the needs of our users. This data also allows us to offer you a quality service and to facilitate the search for the information you are looking for.

Legal grounds: This collection is necessary for our legitimate interests (improvement and personalization of our products and services) as well as to answer your questions and allow you to contact us.

You have the option to refuse the collection of cookies, either through your web browser settings or through the pop-up window appearing on our website. However, please note that refusing cookies may restrict access to certain parts or features of our website.

 

How do we use your data?

The submission of your personal information through your use of our site is governed by this Policy. As a user of our Site, you also agree to respect and protect the personal information of third parties.

More specifically, we use your data for the following purposes:

To improve our website by developing new features, conducting research and maintaining current website performance;
To provide you with the best possible customer service;
To establish statistics to guide our business decisions;
To communicate with you, whether for marketing, advertising or account management purposes;
To ensure we meet our contractual and legal obligations to you;
To update our records;
To track your purchases.

Our use of cookies

When you visit our website, you may provide us with information via cookies or similar technologies.

Cookies are files containing a small amount of data about a given user. This data may include an anonymous unique identifier. Cookies are stored on the user’s computer or the hard drive of another device. These allow us to tailor your user experience each time you visit our site.

Please review our cookie policy.

 

Who do we share data with?

We do not sell our users’ personal information under any circumstances. Your data is only shared under this Policy. When you consent to this Policy, however, we may share your personal information with the following parties:

Third-party providers: We may share some of your data with certain third parties as part of our business. In particular, we may share personal information with trusted suppliers who act as data controllers on our behalf, including for the fulfillment of orders, the processing of payments, the sending of emails, the provision of customer service and marketing services. The data is only shared for the purposes of exercising their mandate or executing a service contract. We may also share certain information with professionals bound by professional secrecy, such as lawyers or accountants. These third party providers are subject to Acupuncture Wu’s confidentiality obligations and instructions.

The providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us, such as hosting our Site via Web Host Canada’s servers in Canada.

However, certain third party service providers have their own privacy policies regarding the information we are required to provide to them when we use their services. With respect to these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your collected personal information.

Note that some of these providers are located outside Quebec and that your data may therefore be transferred abroad. The location of each of our IT suppliers is specified below.
Once you leave our Site or are redirected to a third party website or application, you are no longer governed by this Policy.

 

List of our IT suppliers and link to their privacy policy

WHC: https://whc.ca/legal-mentions/privacy-policy

Google (data analysis – United States): https://policies.google.com/privacy?hl=fr&gl=fr

To prevent the collection of your data by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en
To personalize advertisements appearing on the different Google platforms: http://www.google.com/settings/ads
WordPress (content management system – Canada): https://wordpress.org/about/privacy/

Parties with whom it may be legally necessary: We may disclose your information if required to do so by law or if such disclosure is necessary in order to:

Comply with the law or any legal process;
Protect the rights or property of Acupuncture Wu;
Protect the security of our Website, our users and their data.
Access and control of your data

You can check, modify or delete your personal information by sending us an email via our “Contact” section on our Site, or to the contact details available at the end of this policy. We will respond to your request as quickly as possible. Please provide us with enough details so that we can identify you and respond to your request.

Place of storage of your data

Your personal information is hosted on Web Host Canada servers, located in Montréal.

Duration of retention of your data

We will retain all information collected for as long as it is necessary to fulfill the purposes for which we collected it or for other essential purposes such as compliance with legal obligations. We will destroy this data at the end of this period, or if you decide to withdraw your consent. If you request it, once your data has been deleted, you will receive confirmation that your request has been processed.

Security

To protect your personal data, we take reasonable precautions to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

For example, our Website uses the HTTPS protocol for communications, secured by an SSL certificate, as well as the iThemes Security plugin, which protects our Site from potential attacks and malicious bots (through reCAPTCHA). .

If you have any questions regarding the security of your personal data, please email us via the “Contact” section of our website.

Age of consent

We do not solicit or collect personal information from minors under the age of 14. If you are a parent or guardian and you realize that a minor under the age of 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information belonging to a minor under the age of 14 without parental consent, we will delete any information that may have been collected.

 

How do we collect personal information?

When you request information about a session via our contact form on acupuncturewu.ca or directly in clinic, we collect the information directly from you, unless you have consented to our collecting it from third parties or that the law allows us to do so. We cannot disclose your personal information to anyone without your consent, except as may be required by law.

The information collected may include, but is not limited to: name, first name, address, telephone number, email, medical assessment, etc.

We only collect personal information provided by an individual and necessary to carry out the services offered at Acupuncture Wu.

 

Personal information collected non-automatically on our website

Information collected non-automatically on our website is collected voluntarily when submitting online forms to communicate with us.

When you communicate using these forms, you must provide us with the following information: your name, email address and write your message in the space provided for this purpose. Our staff treats these emails with the same level of confidentiality as paper correspondence.

 

How is my information used?

Management and execution of our services
Generally, we use your information to:

Administer our business and perform our services as agreed;
Management and billing (statements, invoices, reminders and payments);
Non-advertising communication (calls, emails, confirmations and appointment reminders). You can choose your method of contact during your first visit and modify your consent at any time by contacting us;
Respond to your requests relating to your file;
Administer and personalize our website according to your preferences and in order to provide you with the services reserved through it.
Quebec Access to Information Commission

If you are not satisfied with our response to a request regarding your personal information, you can contact the Commission d’access à l’information du Québec, the public body responsible for supervising management and processing practices. personal data in Quebec.

Address :

Office 900
2045 Stanley Street
Montreal (Quebec) H3A 2V4

Telephone: 514 873-4196
Fax: 514 844-6170

Toll-free telephone: 1 888 528-7741
Email: cai.communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca

Changes to the Policy

We reserve the right to modify this Policy at any time; Please consult it frequently. Unless otherwise stated, changes to this Policy are effective upon posting on our Site. If changes are made, we will notify you here of the update, so that you know what information we collect, how we use it and under what circumstances we disclose it, if applicable.

Questions and contact details

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact us using the following details:

Hanchun Wu

To the attention of the person responsible for the protection of personal information

14-B Rue Milner, Montreal West, QC H4X 1J1

514-369-1198

wuhanchun@hotmail.com